Corporate Security Officer

The Security Officer is responsible for the security, safety and welfare of the building inhabitants and visitors. The Security Officer will protect the assets in the building by maintaining a vigilant, pro-active security presence to minimise security risks to people and property. This position requires reasonable periods of time during a 12-hour shift both on patrol and standing on post.

Job Role / Requirements:

• SIA Licence required
• 5* Corporate Security, Concierge or Front of House experience for at least 1 year an advantage
• Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
• Customer focused with a strong knowledge of customer service skills.
• Demonstrate a strong aptitude for multi-tasking.
• Strong communication and influencing skills.
• Excellent understanding of visitor management systems.
• Excellent written and verbal communications.
• Previous experience of Microsoft Office.
• To always take pride in your appearance, ensuring immaculate presentation
• Flexible in the approach to daily duties and additional events when held on site.

Job Role:

• Able to demonstrate and deliver high quality guarding and customer service to both our clients and service users.
• Able to work in a team as well as on your own and can be pro-active and think on your feet use initiative
• Be calm, profession & confident under pressure and dealing with confrontational situations.
• Ensure full understanding of the emergency procedures & assignment instructions.
• Ensure their post is correctly manned at the specified times, including being on post at the latest, the start time of your shift.
• Ensure all equipment under their responsibility is serviceable & in good working order, escalating to the Supervisor if not
• Provide security escorts to all areas of the building as and when required.
• Ensure a radio is always carried whilst on duty and SIA licence is always on your person & on display.
• Report any issues immediately to your supervisor or Manager.
• Control all aspects of access and egress to the building - Ensuring those who should not be granted access to the building are professionally and politely prevented from gaining access or escorted from the building.
• Provide visitors to the building with helpful advice, guidance, and information; if not able to do so, direct to the correct personnel who can assist.
• Complete internal and external patrols as instructed by Supervisors.
• Assist in all types of evacuations and emergency incidents that may occur - Actively providing information to any emergency services when requested to do so.
• Report security or safety issues to your supervisor or Manager immediately.
• Deal with conflict in an appropriate and confident manner, if required.
• Assist Supervisors in producing incident reports.
• Carry out ID checks, searches of areas and persons in accordance with assignment instructions.
• Be vigilant to the Health & Safety risks.
• Follow all reasonable requests for the Supervisor, Manager, or any member of the management team.
• Ensure you are immaculately presented, in accordance with company regulations/client expectations.
• To ensure that all visitors and staff are dealt with efficiently, always providing an exceptional customer service ensuring that their expectations are met, if not exceeded.
• Assisting the Supervisors & Manager of creating & maintaining a Security strategy that meets the client’s expectations and company vision.
• This role will require significant interaction with clients, occupiers, and fellow service providers. As well as interaction with external clients and stakeholders.
• Ensure that the building’s ‘One Team’ ethos is being pioneered throughout.
• Undertake all training courses/modules requested. Such as emergency first aid.
• Provide first aid services (if qualified) to tenants, visitors, colleagues or members of the public.
• Assist in the induction and training of new team members.